It has come to our attention that some clients are getting errors when attempting to checkout. The error message is typically the one shown below:
HTTP Status 405 - Request method 'POST' not supported
This error message is coming from the PayPal server. This error has been resulting from old, corrupted PayPal cookies on the user's computer and is probably due to changes at PayPal since the user last visited PayPal. The error appears to be localized to the web browser that has the outdated cookies.
The good news is - there is a simple fix.
For a quick fix, if possible, try a different browser on your computer. If the alternative browser that you have available does not also have corrupted PayPal cookies, it should work. This will not prevent you from encountering this error again in the future on our website or a different website.
For a permanent fix, you simply need to clear the corrupted web browser cookies and the issue will be resolved. These are directions for the current versions of the most comon browsers. Your browser instructions may differ.
Internet Explorer Directions
If you are using Internet Explorer:
- Click the "gear" icon on the upper right of your browser, and select "internet options":
- Under the "General" tab, click the "Delete..." button under "Browsing History".
- An option dialog will appear. Make sure you have checked the option to delete cookies, then click "ok".
If you are using FireFox:
- Click on the "Firefox" button on the upper left of your browser, and select "Options" from the drop down menu.
- In the Options dialog, click "Security", and click "remove individual cookies".
- In the next window, you can either browse to find the cookies related to Paypal, or simply remove all cookies.
If you are using Chrome:
- Go to the menu icon in the upper right of the address bar and choose History. You can also press Crtl-H.
- Click "Clear browsing data...":
- Make sure that "Delete cookies and other site and plug-in data" is checked and click "Clear browsing data":
Once completed, try again. You should be able to complete the transaction now.
Thank you to those that reported this and helped us to resolve the problem.